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Both. Ready-to-wear pieces are made already and ship as soon as we have packed them. Made-to-order pieces are cut and sewn to your measurements after you order, so allow production time on top of delivery.
If your event is less than two weeks away, choose ready to wear and have it altered locally. Rushed sewing shows.
Every product page lists the fabric, the fit, the lining, and the garment length where it matters, alongside the model’s height and the size she is wearing. Judging the drop against your own height is usually more useful than a size label.
If you are between sizes, or your proportions sit outside a standard chart, message us with your measurements before you order rather than after.
Use the search bar at the top of any page, or browse by category: Dresses, Tops, Skirts, Trousers, Sets and Jackets. Every piece carries a full specification under Additional information on its product page.
No, and the product name says so. A number of our pieces are photographed as a complete outfit but sold separately, so the top and the trousers in one photograph are two purchases. The description tells you what else is in the shot and that it is sold separately.
Yes. Use Add to Wishlist on any product page, and the compare tool if you are deciding between two pieces.
Yes, you can check out as a guest. An account simply saves your delivery details and lets you follow your order.
Yes. Message us on +234 809 374 9000 and we will take you through it, including sizing and made-to-order timelines.
Payment Information
Payments are processed by Paystack, which accepts debit and credit cards, bank transfer and USSD.
Our prices are set in Naira. Use the currency switcher to view them in US Dollars or Pounds; your card issuer handles the conversion at the point of payment.
Yes. Payment is handled entirely by Paystack over an encrypted connection. Your card details are never seen or stored by us.
Yes, enter it at checkout before you pay. Please note that anything bought on sale or with a discount code is final sale and cannot be returned or exchanged.
You will be told straight away and can try again or use another method. Do not place the order a second time. If you were debited without receiving an order confirmation, email info@plumandgrey.com with the transaction reference and we will trace it.
Order Returns
Returned items must physically reach our store, with all original cloth tags and labels still attached, within:
- Within Lagos: 3 business days of delivery or pickup
- Elsewhere in Nigeria: 5 business days of delivery
- Outside Nigeria: 10 business days of delivery
Items arriving after these windows do not qualify for a return, exchange or refund.
Email info@plumandgrey.com with your order number and the reason before sending anything back, so we can confirm your item qualifies and give you the return address.
Unworn, unused, unaltered and undamaged, in its original packaging, with all cloth tags and labels attached. Anything showing wear, stains, perfume or alteration cannot be accepted.
You do. We do not issue prepaid return labels. If you are exchanging, the replacement is charged a shipping fee equivalent to the original.
Once your return has been received and approved, exchanges are dispatched within 48 hours and refunds are processed within 5 to 7 business days to the original payment method. Original shipping charges are not refundable. Your bank may take a few days more to show the credit.
No. Anything bought during a sale or with a promotional or discount code is final sale.
Contact us within 3 days of delivery. The item needs to come back to us within 20 days so we can assess it, after which we will resolve it by replacement, exchange or refund.
- Collected within 2 weeks of the order date: eligible for a refund, subject to the conditions above
- Collected after 2 weeks but within 4 weeks: store credit only
- Collected after 4 weeks: no refund, exchange or store credit
Items bought, tried on or collected in store cannot be returned or exchanged, and online purchases cannot be exchanged in store. Store vouchers are usually issued within 24 to 48 hours.
Delivery & Contact
- Within Lagos: 5 to 7 working days
- Elsewhere in Nigeria: 7 to 10 working days
- International: 10 to 15 working days
Timelines begin once your order has been confirmed and processed, not from the moment you check out.
Yes. International orders go through trusted couriers including DHL and GIG Logistics, and are fully trackable. Customs clearance or import procedures in your country can add time beyond our control.
Yes, choose Pickup in Store at checkout. Our store is at 11b Habitat Close, Off Victoria Arobieke Street, Lekki Phase 1, Lagos.
Please note the collection windows set out under Order Returns above.
Monday to Friday, 10:00 to 18:00. Saturday, 10:00 to 14:00. Closed on Sunday.
Email info@plumandgrey.com, call +234 809 374 9000 or +234 909 685 1696, or message us on WhatsApp. WhatsApp is usually the quickest.